This Refund Policy supplements and should be read together with the Wafix Technologies Terms and Conditions, which govern all Services provided by Wafix Technologies (“Wafix Technologies,” “we,” “us,” or “our”). Capitalized terms not defined in this Refund Policy have the meanings given in the Terms and Conditions.
1. General Principle
Because Wafix Technologies’s Services (including website design and development, mobile application development, software development, UI/UX design, graphic design, branding, digital marketing, SEO, social media marketing, paid advertising management, video editing, animation, content writing, AI Automation Services, virtual assistant services, IT consulting, cloud services, hosting, domain registration, technical support, and business consulting) involve the immediate application of skilled labor, custom work product, and, in many cases, third-party costs incurred on the Client’s behalf, fees paid for Services already performed are generally non-refundable. This Refund Policy sets out the specific circumstances in which a refund, partial refund, or credit may be issued.
2. Deposits
Deposits collected prior to the commencement of a project are used to reserve project capacity, cover initial planning and discovery work, and, in some cases, prepay third-party costs (such as stock assets, licenses, or hosting setup). Deposits become non-refundable once Wafix Technologies has commenced work, including discovery calls, research, wireframing, or account setup, except as required by Section 5.
3. Project-Based Services
For fixed-fee, milestone-based projects (such as a website build, app development project, or branding package): (a) if the Client cancels before any work has commenced, Wafix Technologies will refund the deposit less a reasonable administrative fee not to exceed ten percent (10%) of the deposit; (b) if the Client cancels after work has commenced but before completion, Wafix Technologies will calculate the value of work completed to date, based on hours logged or milestones achieved, and refund any amount paid in excess of that value within thirty (30) days; and (c) no refund is available for milestones that have been delivered and approved by the Client.
4. Hourly and Retainer-Based Services
Fees for hourly work, including support tickets, consulting hours, and virtual assistant time, are earned as the work is performed and are non-refundable once the corresponding hours have been logged. Retainer fees for ongoing Services (such as monthly SEO, social media management, or paid ad management retainers) are earned in full at the start of each billing cycle in consideration of Wafix Technologies reserving capacity and personnel for the Client, and are non-refundable for that cycle once the cycle has begun, regardless of whether the Client uses the full scope of Services within that cycle.
5. Circumstances Warranting a Refund
Notwithstanding Sections 2 through 4, Wafix Technologies will consider a full or partial refund where: (a) Wafix Technologies fails to deliver any Services under a paid Order and does not cure such failure within a reasonable period after written notice from the Client; (b) Wafix Technologies erroneously charges the Client’s payment method for an amount not authorized by the Client (for example, a duplicate charge); or (c) a refund is required under applicable consumer protection law in the Client’s jurisdiction. Refund requests under this Section should be submitted in writing using the Client’s designated contact channel with Wafix Technologies, together with supporting details, and will be reviewed by Wafix Technologies within ten (10) business days.
6. Third-Party and Pass-Through Costs
Amounts paid by Wafix Technologies to third parties on the Client’s behalf, including domain registration fees, hosting fees paid to third-party providers, stock photography or font licenses, paid advertising spend remitted to Google, Meta, or other advertising platforms, and similar pass-through costs, are non-refundable once incurred, as these amounts are generally non-refundable to Wafix Technologies by the underlying third party.
7. Advertising Spend Disclaimer
Where Wafix Technologies manages paid advertising campaigns on the Client’s behalf, the Client acknowledges that advertising spend transmitted to Google Ads, Meta/Facebook Ads, or other advertising platforms is separate from Wafix Technologies’s management fee, is non-refundable once spent by the platform, and is not guaranteed to produce any specific result, consistent with Section 20 (No Guaranteed Results) of the Terms and Conditions.
8. Method and Timing of Refunds
Approved refunds will be issued to the original payment method used for the applicable charge within thirty (30) days of approval, unless the original payment method is no longer available, in which case Wafix Technologies will coordinate an alternative refund method with the Client. Refunds are processed net of any non-refundable third-party processing fees actually incurred by Wafix Technologies in connection with the original transaction, to the extent permitted by applicable law and the applicable Payment Processor’s rules.
9. Chargebacks
The Client agrees to pursue a refund request under this Refund Policy before initiating a chargeback with its bank or card issuer. As set forth in Section 9.7 of the Terms and Conditions, Wafix Technologies reserves the right to contest chargebacks with supporting documentation and to recover costs associated with unsuccessful or unwarranted chargeback disputes.